1. Return Policy
- We accept returns within [10] days of receiving your order.
- Items must be unused, unwashed, and in their original packaging with tags attached.
- For hygiene reasons, Kafan and Ihram sets cannot be returned unless defective or damaged.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
2. Refund Policy
- Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [5] business days and credited back to your original payment method.
- Shipping fees are non-refundable, except in cases of defective or incorrect items.
3. Exchanges
- If you received a defective or incorrect item, please contact us within [10] days for a free replacement.
- Exchanges are subject to stock availability.
4. Non-Returnable Items
- Kafan (Burial Shrouds) and Ihram garments for hygiene reasons.
- Customized or personalized items unless defective.
- Sale or clearance items (final sale).
5. How to Initiate a Return
To request a return or exchange, please:
- Email us at [your email] with your order number and reason for return.
- Wait for approval and further instructions.
- Ship the item back to our provided return address.
- Receive your refund or exchange after inspection.
6. Contact Us
If you have any questions about our refund and return policy, feel free to contact us at:
📩 Email: info@nuralqalab.pk
📍 Address: Lahore, Pakistan.